Seeking Escape From Banking With Chase

I loved WaMu, I really did. The service was great. I got what I needed, whether it be deposits, auto-withdrawals loan quotes or simple advice. No more, no less. I fell victim to Chase through the acquisition and with it came a more sterile, blue environment. Most of the staff remained the same for the short term, but I immediately noticed more staff onsite, which I guess was good for the unemployment rate. However, I never really appreciated getting tag-teamed with โ€œChase Rewardsโ€ offers. Those seemed to go away within the first few months and I was left with the service I was more accustomed to โ€“ only that which I chose to solicit.

By chance, my loan for the Phantom Hornet worked out with University Mazda through Chase. My first impression was that this would be a good thing so that I could manage that loan alongside my regular banking.

Not the case.

I went to the Chase branch by my office today to deposit a measly $100. I had also intended to stop a $25 annual charge on a debit card that I had never used or authorized. I give Chase credit for giving me the headโ€™s up email for that charge so that I could stop it. After making the deposit with the teller, he referred me to the banker to stop the charge.

I sat down with the โ€œbankerโ€ named David. I told him about the charge that I wanted stopped and he proceeded to look up my information.

โ€œAre you a credit card guy?โ€ David asked.

โ€œNope. Just use my debit. I keep credit cards to a minimum,โ€ I replied.

Lo and behold I was preapproved for a bunch of credit cards. Somehow my description of NOT being a โ€œcredit card guyโ€ prompted him to run through his credit card offer pitch.

I declined. I asked that he proceed and just cancel the charge.

Wait, because I also had my car loan on my Chase account David let me know that I could combine to a total debt/credit of $X0,000 and immediately upgrade to a โ€œpremiumโ€ account that would allow for a bunch of features that I had no use for. All that I had to do was keep the $X0,000 credit/debt balance.

Here I called bullshit.

โ€œDude, your math is wrong,โ€ I told him in a monotone voice. โ€œYouโ€™re combining a car loan that I am paying off with my banking balance that wonโ€™t rise while Iโ€™m paying off the car loan โ€“ So my total balance will surely fall short of the $X0,000 required for a bunch of features that I told you I have no use for. Why would you offer me something that I would default for? How does that help me?โ€

David looked dumbfounded. Clearly no Chase training that immersed him in quotas and sales routines had not prepared him for me. โ€œUm, right,โ€ he replied, now visibly sweating. David finally hammered a few keys to remove the $25 charge.

His physical signs must have signaled a Chase secondary to come over and assist. She asked if she could be of assistance and David replied no on my behalf, saving himself the embarrassment of a repeated logic.

โ€œWe took care of his initial request so I think weโ€™re all set here,โ€ David said. My initial request was my ONLY request.

Before I took off, David completed his task by handing me his business card and letting me know to give him a call if I wanted to talk about his credit card offers, which was great because I needed a piece of paper for gum that I would probably chew later in the day.

I get the good credit/credit card offer play, but now that I know how Chase will look to leverage my car loan to up-sell me I have no choice but to look at moving my car loan and probably move my accounts to different banks. Itโ€™ll be worth the trouble now to save time and frustration in the future.